{"id":541,"date":"2005-08-24T01:06:45","date_gmt":"2005-08-23T23:06:45","guid":{"rendered":"http:\/\/textundblog.de\/?p=541"},"modified":"2005-08-24T01:08:56","modified_gmt":"2005-08-23T23:08:56","slug":"callcenterchamaleon","status":"publish","type":"post","link":"https:\/\/textundblog.de\/?p=541","title":{"rendered":"CallCenterCham\u00e4leon"},"content":{"rendered":"<p>Hart aber wahr: <a href=\"http:\/\/www.heise.de\/tp\/r4\/artikel\/20\/20739\/1.html\">\u00bbDer Callcenter Agent &#8211; das Cham\u00e4leon am Telefon\u00ab<\/a>, Telepolis-Artikel von Anna-Lena Hoffmann.<\/p>\n<blockquote><p>Der Callcenter Agent hat, sobald er seine Arbeit beginnt, seine wahre Identit\u00e4t ausgeblendet. Er wird jetzt zur Projektionsfl\u00e4che mit nur einem Ziel: einen Vertragsabschluss zu bewirken, einen &#8222;take zu machen&#8220;, wie es in der Fachsprache hei\u00dft. Sein Weltbild ist deshalb einfach: &#8222;90% der Leute, die wir anrufen, sind bescheuert&#8220;, sagt er.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Hart aber wahr: \u00bbDer Callcenter Agent &#8211; das Cham\u00e4leon am Telefon\u00ab, Telepolis-Artikel von Anna-Lena Hoffmann. Der Callcenter Agent hat, sobald er seine Arbeit beginnt, seine wahre Identit\u00e4t ausgeblendet. Er wird jetzt zur Projektionsfl\u00e4che mit nur einem Ziel: einen Vertragsabschluss zu bewirken, einen &#8222;take zu machen&#8220;, wie es in der Fachsprache hei\u00dft. Sein Weltbild ist deshalb [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-541","post","type-post","status-publish","format-standard","hentry","category-artikel"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4uzZ-8J","jetpack-related-posts":[{"id":890,"url":"https:\/\/textundblog.de\/?p=890","url_meta":{"origin":541,"position":0},"title":"Kurzfilm Call Center","author":"Markus","date":"7\/4\/2006","format":false,"excerpt":"Der 12-min\u00fctige Kurzfilm \u00abCall Center\u00bb von Amyn Kaderali veranschaulicht auf sehr unterhaltsame Weise die Folgen des Outsourcings am Beispiel der Callcenter-Industrie. Very funny. [via tecnorantes]","rel":"","context":"In &quot;Internet&quot;","block_context":{"text":"Internet","link":"https:\/\/textundblog.de\/?cat=4"},"img":{"alt_text":"Call Center","src":"https:\/\/i0.wp.com\/www.textundblog.de\/wp-content\/callcenter.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":8228,"url":"https:\/\/textundblog.de\/?p=8228","url_meta":{"origin":541,"position":1},"title":"Wetter geht immer","author":"Markus","date":"24\/11\/2017","format":false,"excerpt":"Wetter ist ein allseits beliebtes Thema. In jedem Smalltalk und nat\u00fcrlich auch auf Twitter. Einen besonders sch\u00f6nen Wetter-Tweet hat der @Wortagent verfasst: https:\/\/twitter.com\/wortagent\/status\/932182011032285184 Das Besondere an diesem Tweet ist ja nicht nur der hohe Grad an Wahrhaftigkeit, sondern, dass man ihn ganzj\u00e4hrig einsetzen kann - und das ist ja bei\u2026","rel":"","context":"In &quot;Bluesky&quot;","block_context":{"text":"Bluesky","link":"https:\/\/textundblog.de\/?cat=33"},"img":{"alt_text":"Tweet der Woche","src":"wp-images\/tweetderwoche2-200x96.jpg","width":350,"height":200},"classes":[]},{"id":1181,"url":"https:\/\/textundblog.de\/?p=1181","url_meta":{"origin":541,"position":2},"title":"Filmstart mit Hindernissen: Idiocracy","author":"Markus","date":"9\/9\/2006","format":false,"excerpt":"In der New York Times schreibt Dan Mitchell heute \u00fcber einen Film, der von der 20th Century Fox zur\u00fcckgehalten werden soll: \u00abIdiocracy\u00bb von Mike Judge. Foto: 20th Century Fox THE new film \u00abIdiocracy\u00bb sounds like a sure winner. It was directed by Mike Judge, creator of the animated TV series\u2026","rel":"","context":"In &quot;Artikel&quot;","block_context":{"text":"Artikel","link":"https:\/\/textundblog.de\/?cat=5"},"img":{"alt_text":"Dax Shepard und Luke Wilson in Idiocracy","src":"https:\/\/i0.wp.com\/www.textundblog.de\/wp-content\/idiocracy.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":478,"url":"https:\/\/textundblog.de\/?p=478","url_meta":{"origin":541,"position":3},"title":"Zwischen den Zeilen gebrauchter B\u00fccher","author":"Markus","date":"28\/7\/2005","format":false,"excerpt":"Die New York Times besch\u00e4ftigt sich in dem Artikel \"Reading Between the Lines of Used Book Sales\" mit dem Markt der gebrauchten B\u00fccher... While Amazon is best known for selling new products, an estimated 23 percent of its sales are from used goods, many of them secondhand books. Used bookstores\u2026","rel":"","context":"In &quot;Artikel&quot;","block_context":{"text":"Artikel","link":"https:\/\/textundblog.de\/?cat=5"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1955,"url":"https:\/\/textundblog.de\/?p=1955","url_meta":{"origin":541,"position":4},"title":"G\u00fcnter Wallraff und die Tiefen der Telekommunikation","author":"Markus","date":"12\/12\/2007","format":false,"excerpt":"G\u00fcnter Wallraff mit Per\u00fccke als Call-Center-Mitarbeiter Michael G. G\u00fcnter Wallraff hat wieder mal ganz unten recherchiert. Dieses Mal in den Tiefen der Telekommunikation mit Verkaufsabsicht, bei den - wie sein Film zeigt - oft am Rande der Illegalit\u00e4t und vielfach jenseits der Legalit\u00e4t agierenden Call-Centern. Gut, dass das ZDF seinen\u2026","rel":"","context":"In &quot;Internet&quot;","block_context":{"text":"Internet","link":"https:\/\/textundblog.de\/?cat=4"},"img":{"alt_text":"G\u00fcnter Wallraff","src":"https:\/\/i0.wp.com\/textundblog.de\/wp-content\/wallraffperuecke.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11164,"url":"https:\/\/textundblog.de\/?p=11164","url_meta":{"origin":541,"position":5},"title":"Festivalbericht San Sebasti\u00e1n 2025","author":"Markus Trapp","date":"5\/10\/2025","format":false,"excerpt":"Bei meinem Jubil\u00e4umsaufenthalt, meinem 30. Filmfestival in San Sebasti\u00e1n seit 1995, habe ich 45 Filme in neun Tagen gesehen. Das Festival war wie immer gro\u00dfartig und dieses Mal hatte sogar mein Favorit gewonnen (was selten passiert). Wie immer stelle ich hier im Blog meine subjektive Auswahl vor: die f\u00fcr mich\u2026","rel":"","context":"In &quot;Kino&quot;","block_context":{"text":"Kino","link":"https:\/\/textundblog.de\/?cat=2"},"img":{"alt_text":"Marisa Paredes auf dem Festivalpalast Kursaal 2025","src":"https:\/\/i0.wp.com\/textundblog.de\/wp-content\/IMG_9007-1024x768.jpeg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/textundblog.de\/wp-content\/IMG_9007-1024x768.jpeg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/textundblog.de\/wp-content\/IMG_9007-1024x768.jpeg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/textundblog.de\/wp-content\/IMG_9007-1024x768.jpeg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/textundblog.de\/index.php?rest_route=\/wp\/v2\/posts\/541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/textundblog.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/textundblog.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/textundblog.de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/textundblog.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=541"}],"version-history":[{"count":0,"href":"https:\/\/textundblog.de\/index.php?rest_route=\/wp\/v2\/posts\/541\/revisions"}],"wp:attachment":[{"href":"https:\/\/textundblog.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/textundblog.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=541"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/textundblog.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}